'Exception' phase port request?


What does this mean and why is my port request in this phase?


‘Exception’ status is shown when a port request is declined from the Losing Carrier due to information mismatch. If an exception occurs with your request, you will be notified by email.

Depending on the nature of the exception, we may need to resubmit the port-out request with the current carrier. Unfortunately, some carriers consider this to be an entirely new request and therefore have several additional days to respond.

We recommend that when submitting a port-in request to us that you ask the losing carrier for a CSR in order to validate the information for them and attach it to the port request in order to speed up the process.