I'm creating an app click to call for csr to call leads. After the call is made, I want to get the recording and upload it to the CRM and delete it in telnyx. How do i do that?
Thanks for your message. It is important to understand the processes and commands. I believe I have found your request made via one of our forms with a little more info so I will leave it here for reference:
"I want to switch from Twilio to Telnyx. I want to build click-to-call in the browser WebRTC call. CSR clicks on icon in browser, the call is made to customer, after the call, it calls on recording webhook with custom variables, so I know where which customer to attach that recording to, and then delete the recording off of Telnyx. How do I do that?"
Hi!
Start a call via WebRTC, and as it begins, make a request via Call Control to start the recording for that specific call id
Following are the steps to record a call -
You will receive a URL in the call.recording.saved webhook like this-
{
"data": {
"event_type": "call.recording.saved",
"id": "0ccc7b54-4df3-4bca-a65a-3da1ecc777f0",
"occurred_at": "2018-02-02T22:25:27.521992Z",
"payload": {
"call_control_id": "v2:T02llQxIyaRkhfRKxgAP8nY511EhFLizdvdUKJiSw8d6A9BborherQ",
"call_leg_id": "428c31b6-7af4-4bcb-b7f5-5013ef9657c1",
"call_session_id": "428c31b6-7af4-4bcb-b7f5-5013ef9657c1",
"channels": "single",
"client_state": "aGF2ZSBhIG5pY2UgZGF5ID1d",
"connection_id": "7267xxxxxxxxxxxxxx",
"public_recording_urls": {
"mp3": "http://example.com/recording.mp3",
"wav": "http://example.com/recording.wav"
},
"recording_ended_at": "2018-02-02T22:20:27.521992Z",
"recording_started_at": "2018-02-02T22:20:27.521992Z",
"recording_urls": {
"mp3": "http://example.com/recording.mp3",
"wav": "http://example.com/recording.wav"
}
},
"record_type": "event"
}
}
You can get the recording from above mentioned URL and save it in your CRM.
For deleting the recording, there are following ways -
https://developers.telnyx.com/docs/api/v1/reports/Call-Recordings#deleteCallRecording (It hasn’t been migrated to v2 yet, we’re planning to do so eventually at some point but don’t have a date yet)
Recordings can also be deleted in the portal UI.
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