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$$ANON_USER$$ avatar image
$$ANON_USER$$ asked

we can't receive the sms message

Hi Dear support,

we are using telnyx long code number to send the text message. a typical user case is : end user sends '1' to telnyx long code and the service system sends a text message back to the end user. the content looks like:

"Thank you for requesting our shuttle service. To schedule a trip: https://hvt.page.link/AABBCC"

currently we have set up the webhook and from the below logs, the text message has been delivered successfully. But the end user does not receive any resposne when he input '1'.

would you please help to have a look?

Nov 16 08:53:23 ip-172-31-24-28 bash: class MessageResponse { Nov 16 08:53:23 ip-172-31-24-28 bash: data: class OutboundMessagePayload { Nov 16 08:53:23 ip-172-31-24-28 bash: recordType: message Nov 16 08:53:23 ip-172-31-24-28 bash: direction: outbound Nov 16 08:53:23 ip-172-31-24-28 bash: id: 4031847d-ed22-4820-b4fe-5ed58c3ec97d Nov 16 08:53:23 ip-172-31-24-28 bash: type: SMS Nov 16 08:53:23 ip-172-31-24-28 bash: messagingProfileId: 400180ca-8cd9-47b6-9868-c65d5cfeb244 Nov 16 08:53:23 ip-172-31-24-28 bash: from: class OutboundMessagePayloadFrom { Nov 16 08:53:23 ip-172-31-24-28 bash: phoneNumber: +1704471xxxx Nov 16 08:53:23 ip-172-31-24-28 bash: carrier: Telnyx Nov 16 08:53:23 ip-172-31-24-28 bash: lineType: Wireless Nov 16 08:53:23 ip-172-31-24-28 bash: } Nov 16 08:53:23 ip-172-31-24-28 bash: to: [class OutboundMessagePayloadTo { Nov 16 08:53:23 ip-172-31-24-28 bash: phoneNumber: +1770329xxxx Nov 16 08:53:23 ip-172-31-24-28 bash: status: queued Nov 16 08:53:23 ip-172-31-24-28 bash: carrier: POWERTEL ATLANTA LICENSES, INC. Nov 16 08:53:23 ip-172-31-24-28 bash: lineType: Wireless Nov 16 08:53:23 ip-172-31-24-28 bash: }] Nov 16 08:53:23 ip-172-31-24-28 bash: text: Thank you for requesting our shuttle service. Nov 16 08:53:23 ip-172-31-24-28 bash: To schedule a trip: Nov 16 08:53:23 ip-172-31-24-28 bash: https://hvt.page.link/AABBCC Nov 16 08:53:23 ip-172-31-24-28 bash: subject: JsonNullable.undefined Nov 16 08:53:23 ip-172-31-24-28 bash: media: [] Nov 16 08:53:23 ip-172-31-24-28 bash: webhookUrl: JsonNullable[https://hvt.xxxxxxx.com/adminApi/sms/receiver] Nov 16 08:53:23 ip-172-31-24-28 bash: webhookFailoverUrl: JsonNullable[] Nov 16 08:53:23 ip-172-31-24-28 bash: encoding: GSM-7 Nov 16 08:53:23 ip-172-31-24-28 bash: parts: 1 Nov 16 08:53:23 ip-172-31-24-28 bash: tags: [] Nov 16 08:53:23 ip-172-31-24-28 bash: cost: JsonNullable[class InboundMessagePayloadCost { Nov 16 08:53:23 ip-172-31-24-28 bash: amount: 0.0080 Nov 16 08:53:23 ip-172-31-24-28 bash: currency: USD Nov 16 08:53:23 ip-172-31-24-28 bash: }] Nov 16 08:53:23 ip-172-31-24-28 bash: receivedAt: 2022-11-16T00:53:23.723Z Nov 16 08:53:23 ip-172-31-24-28 bash: sentAt: null Nov 16 08:53:23 ip-172-31-24-28 bash: completedAt: null Nov 16 08:53:23 ip-172-31-24-28 bash: validUntil: JsonNullable[2022-11-16T01:53:23.723Z] Nov 16 08:53:23 ip-172-31-24-28 bash: errors: [] Nov 16 08:53:23 ip-172-31-24-28 bash: } Nov 16 08:53:23 ip-172-31-24-28 bash: }

{ "data": { "event_type": "message.finalized", "id": "6d053def-5148-4511-b0ed-e8cbb1533cb2", "occurred_at": "2022-11-16T00:53:24.569+00:00", "payload": { "cc": [], "completed_at": "2022-11-16T00:53:24.569+00:00", "cost": { "amount": "0.0080", "currency": "USD" }, "direction": "outbound", "encoding": "GSM-7", "errors": [], "from": { "carrier": "Telnyx", "line_type": "Wireless", "phone_number": "+1704471xxxx" }, "id": "4031847d-ed22-4820-b4fe-5ed58c3ec97d", "media": [], "messaging_profile_id": "400180ca-8cd9-47b6-9868-c65d5cfeb244", "organization_id": "8686d0a4-f234-40ef-bec2-020a610d16b8", "parts": 1, "received_at": "2022-11-16T00:53:23.723+00:00", "record_type": "message", "sent_at": "2022-11-16T00:53:23.858+00:00", "tags": [], "text": "Thank you for requesting our shuttle service. \r\nTo schedule a trip: \r\nhttps://hvt.page.link/AABBCC", "to": [{ "carrier": "POWERTEL ATLANTA LICENSES, INC.", "line_type": "Wireless", "phone_number": "+1770329xxxx", "status": "delivered" }], "type": "SMS", "valid_until": "2022-11-16T01:53:23.723+00:00", "webhook_failover_url": "", "webhook_url": "https://hvt.xxxxxxx.com/adminApi/sms/receiver" }, "record_type": "event" }, "meta": { "attempt": 1, "delivered_to": "https://hvt.xxxxxxx.com/adminApi/sms/receiver" } }

Thanks, Johnson

sms
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klane@telnyx.com avatar image klane@telnyx.com ♦♦ commented ·

Hi, I received your email as well. I responded via email with some follow up questions.

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