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ekaterina4952 avatar image
ekaterina4952 asked

My account was hacked.

I had my Telnyx account stolen 3 hours ago. A hacker changed my account email without email verification. Please help me to get my account back. I opened a ticket and sent emails, but I did not get any help. I want to discuss my problem with the Telnyx backend team. Please reply.

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2 Answers

ekaterina4952 avatar image
ekaterina4952 answered

My issue was solved by Ticket 1336223. Thanks to Nobin from Telnyx Support for his sincere help in resolving my issue. And to the Telnyx support team.

I'm happy to be back together with Telnyx. Nobin, thank you again.

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$$ANON_USER$$ avatar image $$ANON_USER$$ commented ·

Yes, the ticket ID is 1335426​. Pleae help me asap.

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ekaterina4952 avatar image ekaterina4952 $$ANON_USER$$ commented ·

No, my ticket has already been resolved.

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klane@telnyx.com avatar image
klane@telnyx.com answered

Hi! Sorry to hear that you have been hacked! That is awful, we want to help. Did you receive a confirmation email when you messaged support@telnyx.com? Do you have a ticket number that I can escalate internally?

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ekaterina4952 avatar image ekaterina4952 commented ·

Thank you. I just sent a ticket again.

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